INFORMAL – IMPARTIAL – INDEPENDENT

The Ombuds Office works to:
  · Ensure that undergraduate students receive fair and equitable treatment in matters of concern or complaints involving the university
  · Assist students with resolving issues with the university – issues include those in which students are unsure where to go for assistance or those that may not be easily addressed through established policies or procedure
  · Provide information on university policies and procedures
  · Make referrals to appropriate campus colleagues who may be helpful with resolving issues, and sometimes facilitates the resolution of problems

What We Will and Will Not Do

The ombudsperson will:

  • Listen to concerns and complaints
  • Answer questions or help find others who can
  • Help identify and explore options
  • Explain university policies and procedures
  • Make referrals to appropriate university offices
  • Be an advocate for fairness

The ombudsperson will not:

  • Replace or circumvent existing channels
  • Direct a University office to change a decision
  • Offer legal advice
  • Make decisions for you
  • Serve as a witness or advocate for an individual or area within the university
  • Set aside campus rules

Staff and Location

Ann Smith, Undergraduate Students Ombudsperson
asmith@umd.edu
The Office of Undergraduate Studies
2110 Marie Mount Hall, College Park, MD 20742

Map showing location of Ombuds Office