The Ombuds Office works to ensure that undergraduate students receive fair and equitable treatment in matters of concern or complaints involving the university. The office assists students with resolving issues with the university. These issues include those in which students are unsure where to go for assistance or those that may not be easily addressed through established policies or procedures. The ombudsperson provides information on university policies and procedures, makes referrals to appropriate campus colleagues who may be helpful with resolving issues, and sometimes facilitates the resolution of problems.
The Undergraduate Ombudsperson is Ann C. Smith, Assistant Dean for Undergraduate Studies, 2100 Marie Mount Hall, University of Maryland. She can be reached by email at: firstname.lastname@example.org or by calling 301.405.9165.
The Maryland Higher Education Commission has developed helpful information and procedures in Student Complaint Process - Institutions of Higher Education.
The Undergraduate Student Ombudsperson is located at:
2100 Marie Mount Hall, College Park, MD 20742