What We Will and Will Not Do

The ombudsperson will:

• Listen to concerns and complaints
• Answer questions or help find others who can
• Help identify and explore options
• Explain university policies and procedures
• Make referrals to appropriate university offices
• Be an advocate for fairness

The ombudsperson will not:

• Replace or circumvent existing channels
• Direct a University office to change a decision
• Offer legal advice
• Make decisions for you
• Serve as a witness or advocate for an individual or area within the university
• Set aside campus rules